Frequently Asked Questions

The L'OR BARISTA System is compatible with L'OR single-serve coffee and espresso capsules, Peet's Coffee® single-serve capsules exclusively made for L'OR, and *Nespresso Original machine capsules. L'OR is not affiliated with the *Nespresso® brand.

The following PDF documents are available for download:

Directions for Use can be downloaded here.

Important Information and Warranty can be downloaded here.

Our Customer Experience staff is available by email and phone Monday - Friday, 8:00 AM to 8:00 PM and Saturday 9:00 AM to 4:00 PM, ET, excluding holidays. Our Customer Experience toll-free number is 1-877-832-3678 or you can contact us.

Our artisan system applies 19 bars of high-pressure to extract rich flavor from our finest beans, creating full-bodied, professional quality coffee.

Our gold-standard coffee is always topped with a silky, perfect crema, the delicate top layer of luxurious golden foam that enhances flavors and aroma in every cup for a velvet-smooth drinking experience.

High-pressure guarantees rich flavor extraction from our finest coffee beans. The L’OR Barista system applies 19 bars of pressure, just like your favorite café, to create full-bodied, professional quality coffee in a wide range of 6 different coffee and espresso sizes. Our gold seal of quality is crema, the delicate top layer of luxurious golden foam that encapsulates flavors and aroma in every cup for a velvet-smooth drinking experience.

Your coffee experience elevated with the push of a button. Choose a capsule and automatic capsule recognition technology adapts the volume according to your selected beverage size.

We designed the L’OR Barista system to allow you to bring home the same technology and features as a professional café. Double spout systems are commonly used by professional baristas to craft café-quality beverages.

You can purchase spare parts from our partners at Encompass, including spout assemblies, reservoir tanks, drip trays and more.

Please refer to the Cleaning and maintenance section of the Directions for Use for full details.
The watertank, drip tray and cup tray can be rinsed under a warm tap. Do not wash these parts in the dishwasher.

The used capsule drawer, waste water drawer and two-piece coffee dispensing spout can be rinsed under a warm tap or washed in the dishwasher.

Clean the outside of the system with a soft damp cloth.

We recommend running your system twice without a capsule each week using the large button to clean the coffee dispensing system. This will ensure you are getting optimum coffee quality and taste.

The L’OR Barista system automatically indicates when it is time to descale by flashing the small and large buttons after brewing.

Please refer to the Descaling section of the Directions for Use for full details or watch the video on our Care & Use page.

Descale the system when the small drink and large drink buttons are flashing at the same time. The descaling procedure takes up to 40 minutes and consists of a descaling cycle and a rinsing cycle. Do not interrupt the descaling procedure.

Why to descale
Descaling is essential for the following reasons:
• It prolongs the life of your L'OR Barista coffee & espresso system
• It ensures maximum cup volume
• It ensures maximum coffee temperature
• The system produces less sound during brewing
• It prevents malfunctioning

If the descaling procedure is not performed correctly, scale residue remains behind in the system. This causes scale to build up more quickly and may cause permanent and irreparable damage to the system.

Descaling procedure
Note: If something goes wrong during the descaling procedure, e.g. you accidentally interrupt the descaling cycle, you have to restart the descaling procedure from step 1.

1. Press the on/off button to switch on the system.

2. Pour half a bottle of L'OR Barista liquid descaler into the water tank.

3. Fill up the water tank with fresh tap water.

4. Make sure that there is no capsule in the capsule compartment.

5. Close the lever.

6. Place a bowl with a minimum capacity of 1.5 liters / 51oz on the lower drip tray under the coffee dispensing spout to collect the descaling solution.

7. Press the small drink and large drink buttons briefly at the same time.

8. The small drink button starts to flash quickly. Press the small drink button to activate the descaling cycle. The system dispenses the entire descaling solution at regular intervals. This takes up to 30 minutes. When the large drink button starts to flash quickly again, the first phase of the descaling cycle has finished.

9. Remove and empty the bowl. Place the bowl back onto the lower drip tray under the coffee dispensing spout.

10. Remove the water tank and rinse it under the tap. Fill the water tank with cold tap water and place it back onto the system.

11. Press the large drink button to start the flushing cycle. Note: The water tank will be emptied without interruption. The flushing cycle lasts about 3 minutes.

12. When the flushing cycle has finished, the small drink and large drink buttons flash a few times. Note: It is normal that some water remains behind in the water tank after the descaling procedure.

The system switches off. The descaling procedure is finished.

To purchase descaler, click here.

The L’OR Barista system automatically indicates when it is time to descale by flashing the small and large buttons after brewing.
Descaling your system will allow you to obtain optimal coffee taste, temperature, and volume.
The L‘OR Barista system descaling agent descales the system without damaging it, it can be purchased by contacting our customer service team. You need half a bottle for one descaling procedure and can store the other half for the next descaling procedure.
For more information, refer to the Directions for Use,

The indicator lights on your L'OR Barista System will help you to use, clean and maintain your appliance. Below you will find out more on what the light signals mean.

The On/Off button flashes slowly:
The system is heating up. If your system takes longer than 90 seconds to heat up, please contact us for further assistance.

The power button flashes quickly:
The water tank is empty or not correctly placed. Fill with water and check placement of the water tank.

All buttons light up continuously:
Your system is ready for use.

The selected drink button flashes slowly:
The system is preparing the coffee recipe.

The selected drink button flashes quickly:
The selected coffee variety is in program mode or new settings are saved.

If you’ve entered this mode by mistake, you may notice a change in coffee volume for that button. You can reset the coffee quantities to their factory settings by following these steps:
• Press the on/off button to switch on the system.
• Wait until the system has heated up and all buttons light up.
• Press and hold the small, medium and large drink buttons simultaneously until all buttons flash quickly to show that the system has been reset to factory settings.

The small and large drink buttons flash simultaneously after making a coffee:
You need to descale your L'OR Barista System.

The L’OR Barista system is backed by a two-year limited warranty. For full warranty details, please refer to the Important Information and Warranty document which can be downloaded here.

Our Customer Experience staff is available for email and phone assistance Monday - Friday, 8:00 AM to 8:00 PM and Saturday 9:00 AM to 4:00 PM, ET, excluding holidays. Our Customer Experience toll-free number is 1-877-832-3678 or you can contact us here.

Visit the registration page and follow the easy registration steps, including entering the serial number of your L'OR BARISTA system. The serial number is printed on a sticker, which is on top of the water tank as well as on the underside of the system.

By registering your L'OR BARISTA system, you'll gain access to exclusive deals and offers, personalized shopping, and easy checkout.

Some factors may influence the coffee temperature after brewing. Use these tips to improve the coffee temperature of your L'OR Barista system.

Cup size and shape
Thick-walled cups absorb more heat than thin-walled cups. Try using a thin-walled cup to improve the coffee temperature. Also, avoid using cups that are too big in comparison to the amount of coffee that you are making. Try to match the amount of coffee with the cup size.

Cup and system temperature
Place your cup under the spout and make a coffee without using a capsule to preheat the system and cup. Dispose of the water and brew as normal. You will notice that the coffee will stay hot for a longer period.

Use of milk
Adding refrigerated milk to your coffee can reduce the overall coffee temperature. Try pre-heating the milk before adding it to your coffee.

Cleaning and Maintenance
Make sure you are descaling the system when you see the small drink and large drink buttons are flashing at the same time after brewing. Descaling prolongs the life of your L'OR Barista coffee & espresso system and ensures maximum coffee temperature by cleansing the internal system of limescale build-up.

You can find the descaling instructions in the Quick Start Guide that came with your L'OR Barista system or visit our Care & Use page.

If you are unable to close the lever of your L'OR Barista system, check these possible causes and solutions:

Capsule drawer is full
If the capsule drawer is full, you will not be able to close the lever. To solve this, empty the capsule drawer and try again.

Capsule is stuck
Coffee and espresso capsules can occasionally get stuck inside the capsule compartment. To solve this, simply take out the capsule and insert again.

If you are unable to take out the capsule, follow the instructions below:
1. Remove the drip tray and capsule drawer
2. Try to push or pull out the capsule from the bottom
3. You might need to move the lever up and down to help loosen the capsule

If you are unable to open the lever of your L'OR Barista System, check these possible causes and solutions:

Full capsule drawer
You are not able to open the lever if the capsule drawer is full. Empty the capsule drawer and try again.

Capsule compartment blocked
It might happen that the capsule compartment gets blocked during a brew, which would mean that the coffee stops flowing while you can still hear the pump. Let sit for 45-60 minutes and try to lift the lever up again. You might need to use some force. Please contact us if the issue persists.

Water tank not positioned correctly
Make sure that the water tank is correctly placed onto the system.

Water tank is empty
Your L'OR Barista produces a louder humming sound when there is no water left in the water tank. Fill the water tank with fresh tap water. Note: It is normal for the system to produce a sound as it fills with water for the first time and when the water tank is low. The system produces a humming sound when the internal water system is not completely full. Once water is flowing, it produces a less loud humming sound.

Air trapped in the water system
When there is air in the internal water system instead of water flowing, a humming sound is normal. When the system dispenses water, it produces less loud humming sounds. To solve this:
1. Turn on the system
2. Remove the capsule from the capsule compartment
3. With a mug or container placed below the spouts, press the large drink button to fill the water system with water.

Once completed, dispose of the water and insert a capsule to try again.

Different capsule
The L'OR Barista is designed for L'OR capsules. Other brands of capsules might cause a difference in sound. This will not affect your system.

Cleaning and Maintenance
Make sure you are descaling the system when you see the small drink and large drink buttons are flashing at the same time after brewing.

Descaling cleanses the internal system of limescale build-up, which may be increasing the sound that your system is making while brewing.

Descale your system regularly to prevent this from happening.
Please refer to the Descaling section of the Directions for Use for full details.

Leaking from the bottom
If your system is leaking from the bottom, the water tank may not be correctly positioned. Remove the water tank and then reposition the water tank back on and see if this helps. It may also happen that water is spilled while putting back the water tank.

Leaking from the spout
A small amount of coffee may drip from the spouts after the system has finished brewing, this is normal. You can reduce the amount of drip by opening the lever after your coffee or espresso is finished brewing.

The spout of the L’OR BARISTA system is removable and washable to ensure the best quality and coffee taste. If your spout is leaking, make sure that you have correctly assembled the two-piece coffee dispensing spout by following below steps:

1. Remove the two-piece coffee dispensing spout by pulling it straight down
2. Reassemble the two parts by inserting the grey piece into the black piece.
3. Attach the spout by pushing both pieces upwards into the appliance until they 'click' into place.
   

L'OR single-serve coffee and espresso capsules and Peet's Coffee® single-serve capsules exclusively made for L'OR are compatible with the L'OR BARISTA System. L'OR espresso capsules are also compatible with the L'OR BARISTA System and *Nespresso Original machines. L'OR is not affiliated with the *Nespresso® brand.

We choose aluminum for L’OR capsules to lock in flavor and aroma, and it’s also infinitely recyclable. For the ultimate coffee taste experience, with respect for people and planet.

No, the aluminum does not impact the taste of the coffee. Aluminum has long been used safely in food packaging and the L’OR Espresso aluminum capsules are made of aluminum that complies with all food and safety standards.

We choose aluminum for L’OR capsules to lock in flavor and aroma, and it’s also infinitely recyclable. For the ultimate coffee taste experience, with respect for people and planet.
The L’OR Recycling program, in partnership with g2 revolution®, makes it easy to return your capsules to ensure zero waste hits landfills. g2 revolution® will receive your package and process all materials to ensure coffee grounds are composted and aluminum materials are recycled.

The Rainforest Alliance works to build a world where people and nature thrive in harmony. The Rainforest Alliance brings people together to protect forests, improve the livelihoods of farmers and forest communities while promoting their human rights, helping them tackle the climate crisis in bold and effective ways.

L’OR sources Rainforest Alliance Certified Coffee because we’re passionate about protecting the future of coffee and those who grow it. Find out more at Rainforest Alliance.

For best results please consult the product packaging for the suggested brew strength. You will find this printed in Gold.

Espresso intensity up to 8: we recommend brewing as Espresso (1.3oz/40ml)

Espresso intensity 9 and higher: we recommend brewing a smaller Ristretto size (0.8oz/25ml) or Espresso size (1.3oz/40ml) according to your personal tastes.

We recommend a larger Lungo size (3.7oz/110ml) for all intensities.

On average, the drink size button chosen does not determine the amount of caffeine in your beverage. The amount of caffeine in L'OR Espresso and L'OR coffee capsules varies per variety. This figure depends on the quantity of coffee contained in the capsule, the quantity of Robusta used in the blend (Robusta contains higher levels of caffeine than Arabica) and natural fluctuations in the coffee according to the season (however, this has a limited effect)

Coffee has naturally few calories. If it is consumed without sugar or milk, the number of calories per cup is negligible: on average 1 calorie per dose.

In case you are not satisfied with the quality of your L'OR Coffee or Espresso capsule purchase, we recommend you reach out to our consumer care team by phone or online. When you reach out we recommend you have the capsules with the packaging in front of you. The production code on the pack will help us look up the production date.

At L'OR we label all of our products with a "best by" date to ensure that you experience the best we have to offer. You will find this date on the bottom of the packaging.

Yes, L’OR capsules can be recycled through our L’OR Recycles program. Order a free pre-paid, pre-labeled Recycling Kit from lorcoffee.com and fill it with about 200 capsules. Kits are then dropped at UPS and shipped to our partner g2 revolution who will separate coffee for composting and aluminum for recycling. Learn more and order your recycling kit.

g2 revolution® provides and develops innovative recycling solutions that are tailored to meet the sustainability goals of retailers and manufacturers. The g2 revolution team analyzes all products to find Second Life® possibilities, especially for hard to recycle items and materials. In addition to providing mail back programs, g2 revolution also partners with local non-profit organizations to ensure that our program gives back. Learn more at www.g2rev.com

Yes, the program is free.; just order your kit. We recommend adding to a coffee order to avoid possible shipping charges. Learn more and order your recycling kit.

Used capsules will be processed by our partner g2 revolution. Materials will be separated with coffee grounds going into compost and aluminum being processed for recycling.

Some communities may allow you to recycle empty capsules, though you must check locally. For recycling, capsules should have coffee grounds removed. Coffee grounds are ideal for composting when possible.

Orders can be placed without creating an account. However, we advise that you register because creating an account will enable you to track your order, place new orders more easily and access your past purchases and registered appliance(s). You can register in the menu or during the order process.

L'OR accepts Visa, MasterCard, American Express and Discover. Additionally, L'OR accepts digital wallet payment options including Google Pay, Apple Pay, Paypal, and Shop Pay. All transactions are in U.S. Dollars.

YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total.

Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25).

L'OR currently collects U.S. sales tax on all applicable orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.

We are not offering gift certificates at this time.

We do not currently offer gift wrapping. No pricing will be shown on the packing list.

Your L'OR delivery will include a packing slip that does not show any product pricing, taxes, or shipping costs, which is especially helpful when sending a gift. If you are interested in viewing the prices for a past order, you have several options:

Email: Your Order Confirmation email, which is emailed the day you place your order, lists all product prices, taxes, and shipping costs.

Online: If you have an online account with us, click here and sign into your L'OR account. Select the order you wish to view and click the “view order” button. All product prices are listed for each order.

Absolutely! We use the latest industry-standard 256-bit SSL encryption to ensure that your information is securely transmitted to our servers. Please view our privacy policy for more information about how we use and secure personal information.

We are not shipping L’OR Coffee outside of the United States but you can visit the country selector page to see if your country has a local website.

We send occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to unsubscribe, click the “unsubscribe” link at the bottom of any of our emails or visit our Email Preference Center.

Note: You will continue to receive Order and Shipment Confirmation emails for any orders placed. Your unsubscribe request may take up to 24 hours to be processed, thank you for your patience.