L'OR accepts Visa, MasterCard, American Express and Discover. All transactions are in U.S. Dollars.
YES. When using a pre-paid Gift Card from VISA, MasterCard or AMEX, enter the pre-paid Gift Card number in the Credit Card field in Payments. When using prepaid gift cards, the amount on the card must MEET or EXCEED the amount of your online order. For example, if you have a $50 VISA Gift Card, and your order total is $75, your gift card will be declined, because the card does not have enough funds to cover the entire order total.
Some stores and websites offer their own Gift Cards or Gift Certificates. When used, they simply deduct the amount of the card (for example $50) from your online order total (for example $75). You then pay the remaining balance with a credit card or payment of your choice ($25).
L'OR currently collects U.S. sales tax on all orders shipped within the United States. In some cases, additional tax will be charged at the city and/or county level.
We are not offering gift certificates at this time.
We do not currently offer gift wrapping but you will have an opportunity to add a gift message during check out. The gift message will print on the packing list. No pricing will be shown on the packing list.
Your L'OR delivery will include a packing slip that does not show any product pricing, taxes, or shipping costs, which is especially helpful when sending a gift. If you are interested in viewing the prices for a past order, you have several options:
Email: Your Order Confirmation email, which is emailed the day you place your order, lists all product prices, taxes, and shipping costs.
Online: If you have an online account with us, click here and sign into your L'OR account. Select the order you wish to view and click the “view order” button. All product prices are listed for each order.
Contact Us: Email us at L'OR Customer Experience, or call us at 1-877-832-3678, Monday - Friday, 9:00 AM to 5:00 PM ET, excluding holidays. Our representatives can supply you with pricing, taxes and shipping costs of any order you placed on lorespresso.us.
We are not shipping L’OR Espresso outside of the United States but you can visit the global sites page to see if your country has a local website.
L’OR coffee capsules are compatible with Nespresso* Original Machines
*Trademark used is of a third party, not related to JACOBS DOUWE EGBERTS.
L’OR Espresso capsules can be brewed as
Ristretto = 25 ml Espresso = 40 ml Lungo = 110 ml
For best results please consult the product packaging for the suggested brew strength. You will find this printed in Gold.
Espresso intensity up to 8: we recommend to use the Espresso button
Espresso intensity 9 and higher: we recommend Ristretto or Espresso according to your personal tastes.
Lungo – we recommend the Lungo button for all intensities
UTZ Certified is the largest program for sustainable farming of coffee and cocoa in the world. UTZ Certified maintains a rigorous farming code of conduct and a transparent traceability system for coffee. The UTZ Certified seal guarantees the coffee in L’OR Espresso was grown and harvested in a socially and environmentally sustainable way. If you are interested you can find more information at their website www.utz.org.
No, the aluminum does not impact the taste of the coffee. Aluminum has long been used safely in food packaging and the L’OR Espresso aluminum capsules are made of aluminum that complies with all food and safety standards.
At L'OR we label all of our products with a "best by" date to ensure that you experience the best we have to offer. You will find this date on the bottom of the packaging.
Yes, L’OR capsules can be recycled through our L’OR Recycles program. Order a free pre-paid, pre-labeled Recycling Kit from lorespresso.us and fill it with about 200 capsules. Kits are then dropped at UPS and shipped to our partner g2 revolution who will separate coffee for composting and aluminum for recycling. Visit this url for more information and to order the Recycling Kit: https://lorespresso.us/products/lor-recycling-bag
g2 revolution® provides and develops innovative recycling solutions that are tailored to meet the sustainability goals of retailers and manufacturers. The g2 revolution team analyzes all products to find Second Life® possibilities, especially for hard to recycle items and materials. In addition to providing mail back programs, g2 revolution also partners with local non-profit organizations to ensure that our program gives back. Learn more at www.g2rev.com
Yes, the program is free.; just order your kit. We recommend adding to a coffee order to avoid possible shipping charges. Visit this link for more information: https://lorespresso.us/products/lor-recycling-bag
Used capsules will be processed by our partner g2 revolution. Materials will be separated with coffee grounds going into compost and aluminum being processed for recycling.
Some communities may allow you to recycle empty capsules, though you must check locally. For recycling, capsules should have coffee grounds removed. Coffee grounds are ideal for composting when possible.
Promotional Terms & Conditions
Save 20% Sign up for our email list and receive a 20% savings code for your next lorespresso.us order. Subject to change, offer expires at the discretion of L'OR.
Free standard shipping on U.S. orders of $49 or more. No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be within the 48 contiguous U.S states, excludes Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, APO/FPO/DPO addresses, military bases and international addresses. Valid on orders of $49 USD or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $49 minimum. Subject to change, offer expires at the discretion of L'OR.
Free standard shipping to Alaska & Hawaii on orders of $99 or more No promotion code needed. Restrictions apply, limited time only. Shipping addresses must be in Alaska or Hawaii. Subject to change, offer expires at the discretion of L'OR. Valid on orders of $99 or more, after all discounts and promotions are applied. Taxes and prior purchases do not qualify toward $99 minimum. Subject to change, offer expires at the discretion of L'OR.
How do I unsubscribe from your promotional emails We may email occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to be permanently removed from this list, click the unsubscribe link at the bottom of any newsletter email. Note: It may take up to 24 hours for your unsubscribe request to be processed, thank you for your patience.
Our Customer Experience staff is available for email and phone assistance Monday - Friday,9:00 AM to 5:00 PM, ET, excluding holidays. Our Customer Experience toll-free number is 1-877-832-3678 or you can contact us here.
We send occasional updates and promotional offers if you make a purchase or sign-up to our promotional newsletter. If you wish to unsubscribe, click the “unsubscribe” link at the bottom of any of our emails or visit our Email Preference Center.
Note: You will continue to receive Order and Shipment Confirmation emails for any orders placed. Your unsubscribe request may take up to 24 hours to be processed, thank you for your patience.